Privacy Policy

Welcome to PlayOJO, the fair casino where you can play with confidence. We protect your privacy and handle your personal data with transparency and care. This Privacy Policy explains how PlayOJO, operated by SkillOnNet Ltd, collects, uses, discloses, and protects your information when you use our website, mobile applications, and other services (collectively, "our Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our practices regarding your data.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers or documents (e.g., passport, driving licence) for verification.
• Account Information: Your username, password, and security questions and answers.
• Financial Information: Details related to your payment methods, such as debit or credit card numbers, bank account details, and payment service provider information. We do not store your full payment card details; these are securely handled by our payment processors.
• Transactional Information: Details about your gaming activity, deposits, withdrawals, bets placed, and other transactions made through PlayOJO.
• Technical Information: Your IP address, device type, operating system, browser type, referring/exit pages, and timestamps.
• Communication Information: Records of your communications with us, including emails, live chat transcripts, and telephone calls.
• Usage Information: Information about how you use our Services, such as pages visited, features used, and time spent on the site.
• Publicly Available Information: We may collect information about you from public sources for identity verification, fraud prevention, and responsible gaming purposes.

We use the information we collect for various purposes, all to provide you with a secure, enjoyable, and compliant gaming experience at PlayOJO:

• To Provide and Manage Services: To operate your account, process your bets and transactions, and provide customer support.
• Identity Verification and Compliance: To verify your identity, age, and location, as required by law and our licensing authority, and to comply with anti-money laundering (AML) and responsible gaming regulations.
• Security and Fraud Prevention: To protect our Services and our users from fraud, unauthorized access, and other illegal activities.
• Communication: To send you important updates, service announcements, and promotional offers (if you have opted in).
• Personalization: To tailor your experience on PlayOJO, including offering personalized games and promotions.
• Improvement of Services: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our Services.
• Legal and Regulatory Compliance: To comply with our legal obligations, respond to lawful requests from public authorities, and enforce our terms and conditions.

Under data protection laws, we must have a legal basis to process your personal data. Our legal bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, process payments).
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., AML laws, age verification requirements).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests (e.g., fraud prevention, improving our services, marketing).
• Consent: In certain situations, we may ask for your explicit consent to process your data (e.g., for sending direct marketing communications). You have the right to withdraw your consent at any time.

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes for which it was shared.
• Regulatory and Law Enforcement Authorities: When required by law or to comply with regulatory obligations, we may disclose your information to our licensing authority, government agencies, or law enforcement bodies.
• Fraud Prevention Agencies: To prevent fraud, money laundering, and other criminal activities, we may share information with specialized agencies.
• Group Companies: Your data may be shared within the SkillOnNet group of companies for operational, analytical, and compliance purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

At PlayOJO, we take the security of your personal data seriously. We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt all data transmitted between your device and our servers.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorized access.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their duties.
• Regular Audits: We regularly audit our security systems and processes to ensure they remain effective.
• Data Minimization: We only collect and retain data that is necessary for our stated purposes.

As a data subject, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
• Right to Restriction of Processing: You can request that we limit the way we use your data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact our Data Protection Officer using the details provided below.

PlayOJO uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide personalized content and advertising. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you interact with our Services, and improve our offerings.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling cookies may prevent you from taking full advantage of the PlayOJO website.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by taking into account the type of data, the purpose for which it was collected, and legal or regulatory obligations. For example, we are legally required to retain certain transaction data for a minimum of five years after the account is closed, as stipulated by anti-money laundering regulations. Once your data is no longer required, we will securely delete or anonymize it.

As PlayOJO operates internationally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data in accordance with this Privacy Policy and applicable data protection laws.

PlayOJO Services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. Review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly, for example, via email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

Email: [email protected]

Postal Address: PlayOJO, Data Protection Officer, SkillOnNet Ltd, Office 1/5297, Level G, Quantum House, 75, Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta

We resolve any privacy-related concerns you may have.