Cookie Policy

Welcome to PlayOJO. Like most online services, we use cookies and similar technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how PlayOJO uses them, and your choices regarding their use. A cookie is a small text file that is placed on your device, such as your computer or mobile phone, when you visit a website. These files contain information transferred to your device's hard drive. They are widely used to make websites work more efficiently and to provide reporting information.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We also use other tracking technologies, such as web beacons, pixels, and local storage, which function similarly to cookies by collecting data about your interaction with our site. This policy refers to all these technologies collectively as "cookies."

PlayOJO uses cookies for several purposes, primarily to ensure the optimal functioning of our platform and to provide you with a personalised and secure gaming experience. Our use of cookies falls into several categories, each designed to improve different aspects of your interaction with PlayOJO. We use them to remember your preferences, analyse how our website is used, and to deliver relevant advertising. This helps us continually improve our services and offer you the best possible experience.

These cookies are strictly necessary for the PlayOJO website to operate. Without these cookies, certain core functionalities, such as logging in, accessing secure areas of your account, or making deposits and withdrawals, would not be possible. They enable you to use our site and its essential features. Because they are fundamental to the website's operation, these cookies cannot be disabled through our cookie consent tool, though you can block them via your browser settings, which may impact site functionality.

• Authentication: To identify you as a logged-in user and prevent unauthorised access to your account.
• Security: To implement security features and protect against fraudulent activity.
• Session Management: To keep track of your session state, ensuring a smooth and uninterrupted experience as you move between pages.
• Load Balancing: To distribute network traffic across multiple servers, ensuring the website remains responsive.

Analytics cookies collect information about how visitors use the PlayOJO website, for instance, which pages they visit most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor directly. All information these cookies collect is aggregated and anonymous. Their purpose is solely to improve how our website works and to understand user behaviour patterns. This data helps us identify areas for improvement and optimise the user journey on PlayOJO.

• Website Performance: To monitor the performance of our website and identify any technical issues.
• User Behaviour: To understand how users interact with our site, including navigation paths and content consumption.
• Content Optimisation: To determine which content is most popular and how we can improve our offerings.

Functional cookies allow the PlayOJO website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember your username, language preference, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

• Personalisation: To remember your preferences and settings, providing a tailored experience.
• Language and Region: To display the website in your preferred language or show content relevant to your region.
• Remembering Login Details: To save your login information for future visits, if you choose to enable this feature.

These cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. At PlayOJO, we use these cookies to ensure our marketing efforts are targeted and efficient, providing you with relevant offers and promotions.

• Targeted Advertising: To show you advertisements that are more likely to be of interest to you, based on your browsing habits.
• Campaign Performance: To track the effectiveness of our advertising campaigns across various platforms.
• Remarketing: To display PlayOJO advertisements to users who have previously visited our site.

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the PlayOJO service, deliver advertisements on and through the service, and so on. These cookies are set by a domain different from our website. For example, if you visit PlayOJO and another company places a cookie through our website, this would be a third-party cookie. We carefully select our third-party partners to ensure they adhere to high standards of data protection and privacy.

• Advertising Partners: For delivering targeted ads and tracking campaign performance.
• Social Media: To enable social sharing features or integrate social media content.
• Analytics Providers: To gather comprehensive insights into website usage and user behaviour.

The duration for which a cookie remains on your device depends on whether it is a "session" or "persistent" cookie. Session cookies are temporary and are deleted from your device once you close your web browser. Persistent cookies, on the other hand, remain on your device for a set period, which can range from a few minutes to several years, or until you manually delete them. At PlayOJO, we set cookie durations based on their purpose, ensuring they are not stored for longer than necessary to fulfil their function. For instance, authentication cookies might last for a session, while preference cookies could persist for a longer period to remember your settings for future visits.

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences directly through our website's cookie consent tool, which appears upon your first visit or can be accessed via a link in our footer. Most web browsers also allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the PlayOJO website may become inaccessible or not function properly. For detailed instructions on how to manage cookies in popular browsers, you can refer to their respective help pages:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Please remember that if you clear your cookies, you may need to re-set your preferences with us or log in again the next time you visit PlayOJO. Your choices are respected, and we aim to provide you with clear options for managing your privacy.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When a user turns on the DNT signal, the browser sends a signal to websites requesting that they do not track the user's browsing activity. PlayOJO currently does not respond to DNT signals. This is because there is no universally accepted standard for how websites should interpret or respond to DNT signals. Until such a standard is established, we will continue to operate as described in this Cookie Policy and our Privacy Policy. We encourage users to manage their cookie preferences directly through the methods described in the "Managing and Disabling Cookies" section for precise control over their data.

PlayOJO may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Cookie Policy on this page and updating the "Last Updated" date at the top of the policy. We recommend that you review this Cookie Policy periodically for any changes. Your continued use of the PlayOJO website after any modifications to this policy will constitute your acceptance of such changes.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us. Our dedicated support team is available to assist you. You can reach us through the following methods:

• Live Chat: Available directly on the PlayOJO website for immediate assistance.
• Email: Send your queries to our customer support email address, which can be found in the "Help" or "Contact Us" section of our site.
• Postal Mail: For written correspondence, please address your letter to our registered office, details of which are available in our Terms and Conditions.

We are committed to protecting your privacy and ensuring transparency in our data practices. We welcome your feedback and are here to help you understand how PlayOJO uses cookies to provide you with an exceptional gaming experience.