Privacy Policy

Welcome to PlayOJO, where fair play and transparency are central to our operations. This Privacy Policy outlines how PlayOJO, operated by SkillOnNet Ltd, collects, uses, processes, stores, and protects your personal information when you use our website, services, and applications. We protect your privacy and handle your personal data responsibly and securely, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with PlayOJO and using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it carefully. If you have questions about our data protection practices, contact us using the details provided at the end of this policy.

We collect various types of information to provide you with a secure and enjoyable gaming experience at PlayOJO. This information falls into these categories:

• Information You Provide Directly: This includes data you submit when registering an account, making deposits or withdrawals, participating in promotions, or contacting customer support. Examples include your name, date of birth, gender, email address, postal address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driving licence) for verification.
• Information Collected Automatically: When you interact with PlayOJO, we automatically collect certain technical and usage data. This includes your IP address, device type, operating system, browser type, referring URLs, pages viewed, time spent on pages, and gameplay activity. This data helps us improve our services and detect potential fraudulent activity.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and fraud prevention agencies. This complies with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, and maintains the integrity of our gaming environment.

Your personal information is used for several essential purposes, all aimed at delivering our services effectively and responsibly:

• To Provide and Manage Your Account: This includes setting up and maintaining your PlayOJO account, processing your transactions (deposits and withdrawals), and providing customer support.
• To Personalise Your Experience: We may use your data to tailor our services, promotions, and content to your preferences, offering you a more relevant gaming experience.
• For Security and Fraud Prevention: A significant portion of our data processing ensures the security of your account, detects and prevents fraudulent activities, and protects PlayOJO and its players from financial crime. This includes identity verification and ongoing monitoring.
• To Comply with Legal and Regulatory Obligations: We are legally required to collect and retain certain information to meet our obligations to our licensing authority and other regulatory bodies, including those related to responsible gaming, anti-money laundering, and tax reporting.
• For Internal Business Operations: This includes data analysis, research, and improving our services, products, and website functionality.
• For Marketing and Promotional Communications: With your consent, we may send you marketing communications about PlayOJO's promotions, bonuses, and new games. You can opt out of these communications at any time.

Under GDPR, we must have a valid legal basis to process your personal data. At PlayOJO, we primarily rely on the following:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing our gaming services, managing your account, processing transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering regulations, responsible gaming requirements, tax laws).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include preventing fraud, ensuring network and information security, improving our services, and direct marketing (where permitted by law).
• Consent: In certain situations, we may rely on your explicit consent to process your data, particularly for certain marketing activities. Where consent is the legal basis, you have the right to withdraw it at any time.

We do not sell your personal data. However, we may share your information with trusted third parties in specific circumstances, with appropriate safeguards:

• Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, IT infrastructure providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Authorities: We will disclose your information when legally required to do so by our licensing authority, government bodies, or law enforcement agencies, especially in cases of suspected fraud, money laundering, or other illegal activities.
• Group Companies: Your data may be shared with other companies within the SkillOnNet Ltd group for internal administrative purposes, service improvement, and to offer you a consistent experience across our brands.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

At PlayOJO, we take data security seriously. We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: All sensitive data transmitted to and from our website is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: We use advanced firewall technologies to protect our network from external threats.
• Regular Audits: Our security systems and practices are regularly audited and updated to maintain effectiveness.
• Employee Training: Our staff receive regular training on data protection best practices and security awareness.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under GDPR, you have several important rights regarding your personal data. PlayOJO facilitates the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that any inaccurate or incomplete data we hold about you be corrected.
• Right to Erasure (Right to Be Forgotten): In certain circumstances, you can request that we delete your personal data, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, contact our Data Protection Officer using the details provided below. We will respond to your request within the legally required timeframe.

PlayOJO uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site. They help us:

• Remember Your Preferences: So you do not have to re-enter information each time you visit.
• Analyse Website Usage: To understand how our website is used and identify areas for improvement.
• Provide Relevant Advertising: To show you promotions and offers that might be of interest to you.
• Ensure Security: To help detect and prevent fraudulent activity.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality and your experience of the PlayOJO website. For more detailed information, refer to our dedicated Cookie Policy.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and our legal obligations.

Typically, we retain customer account data for a minimum of five years after the closure of your account, as required by our licensing authority and anti-money laundering regulations. In some cases, data may be retained for longer if there is an ongoing legal dispute or a specific legal requirement.

As PlayOJO operates internationally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes staff operating outside the EEA who work for us or for one of our service providers. When such transfers occur, we ensure appropriate safeguards protect your data, in accordance with GDPR requirements.

These safeguards may include relying on adequacy decisions by the European Commission, using standard contractual clauses approved by the European Commission, or ensuring that the recipient is certified under an approved data protection framework.

PlayOJO's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, if higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will immediately delete that information from our records.

If you believe that a child has provided us with personal information, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For significant changes, we may notify you directly through email or prominent notices on the PlayOJO website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, contact our Data Protection Officer:

Email: [email protected]

Postal Address: PlayOJO Data Protection Officer, SkillOnNet Ltd, Office 1/5297, Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.